eSIMUP - Privacy Policy

 Last updated: May 23, 2026

This Privacy Policy explains how eSIMUP collects, uses, stores, and protects information when you use the eSIMUP mobile application.

1. Information We Collect

We may collect the following types of information:

Account information:

- Name

- Email address

- User ID

Travel and eSIM information:

- Selected destination country or region

- Selected eSIM data plan

- eSIM package/order information

- eSIM activation or installation information

- Purchase and order status

Purchase information:

- In-app purchase product ID

- Purchase status

- Transaction/order identifiers

- Subscription or purchase history handled through Google Play and RevenueCat

App usage and technical information:

- Device type

- App version

- Operating system version

- Crash logs

- Diagnostic logs

- Network request status

- General app performance data

Social and messaging information, if you use these features:

- Travel plans you create

- Destination, city, and travel dates

- Profile visibility preferences

- Reports, blocks, or safety-related actions

We do not intentionally collect sensitive personal information such as government ID numbers, payment card numbers, or precise GPS location unless a future feature clearly asks for permission.

2. How We Use Information

We use collected information to:

- Provide eSIM data plan browsing and purchasing

- Create and manage eSIM orders

- Show installation and activation information

- Verify payments

- Prevent fraud and duplicate order fulfillment

- Provide customer support

- Maintain account and order history

- Improve app stability and performance

- Enable optional traveler discovery, messaging, and safety features

- Comply with legal, security, and platform requirements

3. Payments

Payments are processed through Google Play and RevenueCat.

We do not collect or store your credit card or payment card details. Google Play handles payment processing. RevenueCat helps us manage purchase verification, transaction status, and purchase history.

4. Third-Party Services

eSIMUP may use the following third-party services:

- Google Play Billing for in-app purchases

- RevenueCat for purchase validation and purchase management

- Firebase Authentication for sign-in

- Firebase Firestore for app data storage

- Firebase Cloud Functions for backend processing

- eSIMAccess for eSIM package availability and order fulfillment

- Google services required by Android and Firebase

These third parties may process data according to their own privacy policies and service terms.

5. eSIM Order Fulfillment

When you purchase an eSIM, we may send necessary order information to our eSIM provider so the eSIM can be created and delivered. This may include the selected package, destination, order ID, and technical activation information.

We do not sell your personal information.

6. Data Sharing

We may share limited information only when necessary to:

- Process payments

- Fulfill eSIM orders

- Provide app infrastructure

- Prevent fraud or abuse

- Respond to legal requests

- Protect users, our app, or our business

We do not share your information with advertisers for targeted advertising.

7. Data Storage and Security

We use reasonable technical and organizational measures to protect your information. However, no internet-based service can be guaranteed to be completely secure.

Some data may be stored using Firebase services and other cloud infrastructure. Data may be processed in countries outside your country of residence.

8. Data Retention

We keep information only as long as needed for:

- Providing the app

- Maintaining purchase and order records

- Customer support

- Fraud prevention

- Legal or tax obligations

- Security and debugging

You may request deletion of your account or personal data by contacting us.

9. Account Deletion and Data Requests

You may request account deletion or data deletion by contacting: selfapplabs@gmail.com

Some purchase, order, fraud-prevention, or legal records may need to be kept for a limited period even after account deletion.

10. Children’s Privacy

eSIMUP is not intended for children under 13 years old, or the minimum age required in your country. We do not knowingly collect personal information from children.

11. Your Choices

You may:

- Stop using the app

- Request deletion of your account

- Contact us about your personal data

- Disable optional social discovery features where available

- Manage Google Play purchases through your Google Play account

12. Refunds and eSIM Usage

Refund availability may depend on whether an eSIM has been installed, activated, used, expired, or already delivered by the provider. Some eSIM purchases may not be refundable after fulfillment or activation.

14. Contact Us

If you have questions about this Privacy Policy or your data, contact us at: selfapplabs@gmail.com